Frequently Asked Questions
We service the DC metropolitan, Maryland and Virginia area. Other locations will be considered but will incur transportation and delivery costs.
It’s best to order as soon as you have a date and venue. Many of our clients book as far as a year in advance and event dates can fill in quickly.
An event is only considered to be "booked" after the deposit payment (minimum of 50%) is made by the due dated indicated on the service invoice.
If an event is canceled, one of the following cancellation fees will apply:
- 0% cancellation fee for orders canceled MORE than 60-days in advance of the event date.
- 25% cancellation fee for orders canceled LESS than 60-days in advance of the event date.
- 50% cancellation fee for orders canceled LESS than 30-days in advance of the event date.
- 75% cancellation fee for orders canceled LESS than 14-days in advance of the event date.
Lasting Touches, LLC can create a variety of custom designs for your special event. Contact us today to discuss your design.
A 2-hour minimum is required for any setup onsite. A 3- to 4-hour minimum access is required for jobs totaling $1,000 or more in the room/venue where the event will take place.
A strike/removal/clean-up service fee is charged when we return to breakdown the balloons and/or decor provided by Lasting Touches and retrieve our equipment, decor items, and framework.
A removal/strike fee is not charged if handled by the client. The client will be responsible for returning our equipment to us within 5 days after the event.